Want extraordinary performance and quality?
The book PICTURE YOUR BUSINESS helps you towards that.
Focus everyone in your business on the value flow to your customers by getting everything working together as a system aimed at serving them.
Get a bigger picture of your business, as a system, to show the relationships within your business and with customers
This book introduces the 2F (Flow & Feedback) Diagram and worksheet to show how the parts of your business relate to each other and focus everyone on value flow to customers.
This helps those aiming to achieve both higher performance and better quality products and services, thus leading to happier customers.
2F Diagram introduces a new and more effective way of describing any size of business or organisation. It can be used at all levels of an enterprise right down to an individual process. The value-adding flow from suppliers to customers is clearly identified. It then lays out the essential learning feedback path that integrates understanding customers, leadership, design and redesign of the whole organisation and change management. The diagram can be used either as a process framework or a replacement for the organisation chart listing areas of responsibility.